What have been some of the challenges and opportunities that you face developing the platform?
So early on, we invested a lot in UX and UI to make sure it would feel ultra-intuitive. Unless the product felt like a relief and not something that would be overwhelming or complicated, it wouldn't get adopted. So it was a lot of pinning down the design and functionality to ensure it does what you want it to do intuitively.
In terms of opportunity, it's been really fun to turn the camera on the stylists a little bit. We've created content with amazing stylists such as Enrique Melendez who styles Jenna Ortega and Tom Eerebout who styles Rita Ora. We have just interviewed Barbara Loison, who styled Catherine Deneuve for 20 years. Having this opportunity to spotlight the creatives in front of their own community and to develop an understanding of what the profession is, has been really exciting and well-received by the styling community.
You mention customer feedback is essential for you, how have your users helped you mould Sève into what it is today?
Feedback is the number one thing that informs our roadmap. To this day, we still get so much feedback from stylists who will contact me not only on what's already built but on ideas of how to improve and what to do next. It's something that we value so much, not only because it routes the product in ways that we wouldn't necessarily think of, but also because it keeps you connected to your users.
Other digital fashion tools like Tagwalk and Vogue Runway have introduced paywalls to access their services, as it stands Sève is free for stylists to use, do you see this changing in the future?
When you start a new business, you think a lot about your business model. We purposefully designed it not to rely on charging stylists. We are selling a tool to the PR teams on the other side, so they can create beautiful digital showrooms, send out custom selections of looks and gain data insights on their activity. We charge by seat, which keeps the pricing as fair as possible. So the bigger the organisation, the more it costs, this allows us to allow the stylists to keep accessing it for free.